Privacy Policy 

Surrey Decluttering recognises the importance of keeping our existing and potential client’s data and personal information safe and secure.  This privacy policy has been produced to provide our clients with information regarding the type of information we collect, how we process it and how we ensure it is stored safely and securely.

Surrey Decluttering will never share or sell information about you to any third parties without your prior consent, or unless we are required to do so by law.

Surrey Decluttering contact details 

Owner: Victoria Fearnley (trading as Surrey Decluttering)  

Address: Please email or telephone for postal address if required

Phone Number: 07742 295965

E-mail: victoria@surreydecluttering.co.uk

Website: http://www.surreydecluttering./co.uk

Victoria Fearnley is the owner of Surrey Decluttering and is a sole trader.  Victoria is solely responsible for keeping our client information safe and secure.  

Victoria Fearnley (Surrey Decluttering) is registered with the ICO (Information Commissioners Office) for data protection.  Our registration number is ZA867937

The types of personal information Surrey Decluttering collects 

Surrey Decluttering may collect and process the following client and prospective client information.   

• Names – first name, surname, title, marital status
• Addresses – home, billing or business addresses
• Telephone numbers – home, business and mobile numbers
• Email Addresses – home or business email addresses
• Social media and online digital addresses that you wish to share
• Marketing information – this may include the reasons for enquiring/requiring the services of Surrey Decluttering, preferences for receiving marketing communications and communication preferences

We only collect the minimum amount of information required in order to be able to make appointments with you, visit you in your home or meet with you online for a virtual appointment.

It is imperative that any information Surrey Decluttering keeps is kept up to date and therefore we kindly request that any changes to information should be emailed to victoria@surreydecluttering.co.uk

Photos

Before we commence working with you, Surrey Decluttering may ask whether you give consent for “before” and “after” digital photos to be taken.  Your consent to photos being taken may potentially be used by Surrey Decluttering on the Surrey Decluttering website and/or social media platforms.

For any photos used, care would be taken to ensure that the images did not contain factors which would identify you and no photos or images will be taken or shared without your clear consent.

Marketing Communications

Our lawful ground of processing personal data to send you marketing communications is either your consent or our legitimate interest (namely to grow our business).

[Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

Consent Withdrawal

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at victoria@surreydecluttering.co.uk at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

How Surrey Decluttering obtain the personal information

Most of the personal information Surrey Decluttering process is provided directly by the client or prospective client via the following methods:

• Telephone enquiries
• Website enquiries
• Email enquiries
• Social media enquiries
• One to One organising, decluttering or other related service consultations (in person or via virtual online meetings)

Why Surrey Decluttering have and use personal information?

Surrey Decluttering use information collected from clients for the following reasons:

• Arranging initial consultation meetings
• Visiting you at home for face-to-face appointments
• Meeting online for a virtual organising appointment
• Invoicing for services
• Managing payments from you

Disclosures of your personal data

We may have to share your personal data with the following parties:

• Service providers who provide IT and system administration services
• Professional advisers including lawyers, bankers, auditors and insurers
• Government bodies that require us to report processing activities
• Social media scheduling tool apps/sites in order to fulfil our contractual obligations with you

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions

How Surrey Decluttering store your personal information 

Surrey Decluttering store client information securely on electronic devices such as an Iphone and/or laptop.  Such devices are password protected and have added protection from software manufacturers Microsoft Office and Apple.

In addition, Surrey Decluttering has anti-virus software McAfee. 

Should any suspected data breach occur, Surrey Decluttering have procedures in place to deal with this and will notify you and any applicable regulator of a breach if we are legally required to.

Data Retention

GDPR requires that personal data is held only for a reasonable amount of time.  Surrey Decluttering will therefore only retain personal data for 2 years after our last communication.

For tax purposes, the law requires us to keep basic information about our customers for up to a maximum of 7 years after you cease being our customer.

We will then dispose of your information securely.

Your data protection rights

Under data protection law, the client has rights including:

Your right of access – You have the right to ask Surrey Decluttering for copies of your personal information. 

Your right to rectification – You have the right to ask Surrey Decluttering to rectify personal information you think is inaccurate. You also have the right to ask Surrey Decluttering to complete information you think is incomplete. 

Your right to erasure – You have the right to ask Surrey Decluttering to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask Surrey Decluttering to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that Surrey Decluttering to transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, Surrey Decluttering have one month to respond to you.

Please contact us at victoria@surreydecluttering.co.uk if you wish to make a request.

How to complain

If the client has any concerns about how Surrey Decluttering uses their personal information, the client can make a complaint to Surrey Decluttering at victoria@surreydecluttering.co.uk

The client can also complain to the ICO if they are unhappy with how Surrey Decluttering has used their data.

The ICO’s address is:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Changes to this Privacy Policy

Changes to this Privacy Policy may be made periodically.  This may be due to changes in the law or if Surrey Decluttering change their business in a way that affects personal data protection.

Any changes will be communicated either via the Surrey Decluttering website or via written notification to our clients.